Steps:

If you have ever tried to redeem a Google Play gift card and encountered this frustrating error message, you are not alone. Many people have reported this issue with their Google Play cards, and it can be very annoying. The exact cause of this error is still unclear, but it does not mean that your gift card has been used or expired. It simply means that Google needs more information from you to verify the validity of the card. Fortunately, there is a way to resolve this error and redeem your gift card successfully. Here are the steps you need to follow: 1. Check your Google Play gift card balance by visiting https://play.google.com/store/. You should see the full amount of the card displayed on the screen. 2. Contact Google Play support through https://support.google.com/googleplay/answer/9281737. You will need to fill out the following form with your gift card details and submit it to Google.

3. Wait for Google to respond to your request. They will email you within 24 hours and let you know if they have fixed the issue or not. If Google is able to fix the error, you can go ahead and redeem your gift card as usual. If not, you will need to return to the store where you bought the card and ask for a replacement or a refund.

Do not share your gift card codes with others, especially during a transaction.