12 Oct 2023
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Vanilla is a company that offers customized gift cards from major payment brands, such as Visa and MasterCard. You can use these gift cards to buy items from any merchant that accepts them as a payment method. Vanilla gift cards are digital assets preloaded with a specific amount of money and can be used for purchases. Unlike other gift cards, Vanilla gift cards are not limited to a single brand. They have various partnerships, which means you have more options for shopping. However, sometimes you may encounter some issues when using your Vanilla gift card. It is important to know how to fix the errors that may occur while redeeming Vanilla gift cards. Here are some of the possible problems and how to fix them.
1. Gift Card in The Process of Being Activated: This error message means that your gift card is not ready yet and needs some time to be activated. Please wait for a few minutes and try again later. If the problem persists, return the card to the store where you bought it and ask for help.
1. Unable To Query or Check Balance: This error message typically occurs if you enter an incorrect code or your Vanilla gift card is not activated properly. When encountering such error, the first thing you should do is to check the details of your gift card and make sure they are correct. If that does not work, go back to the store where you bought the gift card and ask them to activate it for you.
2. Status on hold: The "Status on Hold" error message means that your gift card balance is frozen and the active status is revoked. This may happen if your gift card is under review for some reason, such as being reported stolen or lost. In this case, the best thing to do is to contact Vanilla with your gift card information and explain the situation.
3. Gift Card Damaged: If you see this error message, it means that your gift card is damaged and cannot be used. You should contact Vanilla support as soon as possible and they will either fix it or send you a replacement. Vanilla gift cards can be a great tool to shop for yourself or others. However, if you face any problems with them, you should not panic. Just follow these simple steps and you will be able to enjoy your gift card again. With the Vanilla gift card, you can enjoy a seamless shopping journey. Sometimes things can go wrong. Being prepared and knowing how to troubleshoot common error messages can help ensure a seamless shopping experience.
Avoid multiple issuance of one card in transactions. If your card is redeemed by others before or during the transaction with us, you will not be able to be paid, and we will not compensate for the loss.
Do not share your gift card codes with others, especially during a transaction.
